Cancellations, Return and Refund Cake Policy

As our product is perishable, baked and decorated, our refund policy is as follows:

If you do not pick up your order, we do not give a refund. If you need it at a later date, you will have to pay for both. We cannot resell any product that is not picked up by the customer.

If there is a defect in your product please return it promptly, or the portion remaining, within 2 days of pick up. In this case we will provide you a proportionate refund for the amount returned if we determine there is a quality deficiency. We retain the right to judge our product quality for ourselves.

If you try one of our products and just don't care for it, then we hope you try something different next time; however, a refund will not be given.

Cancellations and/or changes for decorated cake orders, except wedding cakes (see below), must be made at least 3 business days in advance of the scheduled pickup time. Store credit will be issued for cancellations received with proper notice. Your store credit expires one year from the date of issue. No cash refunds.

Cancellations (i.e., wedding cakes)

Wedding cake cancellations must be made within 21 days of the event to receive a partial refund.  Deposits are non-refundable after 30 days of placing your order.  Final payments must be made within 30 days of the scheduled event date. If the final payment is not received within the 30 day deadline, A Matter of Cake reserves the right to cancel the order.