Our Cake Terms and Conditions

Terms and Conditions

As our product is perishable, baked, and decorated, our refund policy is as follows:

If you do not pick up your order, we do not issue a refund. If you need it at a later date, you will need to pay for both. We cannot resell any product that is not picked up by the customer.

If there is a defect in your product, please return it promptly—or the portion remaining—within 2 days of pickup. In this case, we will provide you with a proportionate refund for the amount returned if we determine there is a quality deficiency. We retain the right to judge the quality of our product for ourselves.

If you try one of our products and simply do not care for it, we hope you’ll try something different next time; however, a refund will not be given.

Cancellations and/or changes for decorated cake orders, except wedding cakes (see below), must be made at least 3 business days in advance of the scheduled pickup time. Store credit will be issued for cancellations received with proper notice. Store credit expires one year from the date of issue. No cash refunds.